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How to Access the Wireless Fence Tracker

The Wireless Fence Tracker can be used as a troubleshooting tool that can aid in the installation and testing of your fence boundary. This program allows you to see approximately where your wireless fence boundary lies and where your dog is and has been in relation to your base locations. Your home computer will need internet access in order to operate the program.
  1. Make sure the computer is located within 10 feet of the master base A.
  2. To access the wireless fence tracker, visit www.HavahartWireless.com/myaccount.
  3. If you don’t have an account, create one to gain secure access to the program.
  4. Click on 'how it works' for full information on using the wireless fence tracker as a trouble shooting tool.

Enabling JavaScript based 'Applets'

The wireless fence tracker is built using JavaScript technology.  Some browsers disable JavaScript 'Applets' by default.


Is the wireless fence tracker not 'showing up' on your screen? Chances are your JavaScript Applets have been disabled. Here is how to re-enable them:



PC Instructions:

Internet Explorer for PC

  • Click "Tools" --> "Internet Options"
  • Select the Advanced Tab, and scroll down to "Java (Sun)" or to "Microsoft VM"
  • Check the box next to the "Use JRE" or "Use Java 2" listing under "Java (Sun)" or to the "Java console enabled" listing under "Microsoft VM"
  • Next, select the Security Tab, and select the "Custom Level" button
  • Scroll down to "Scripting of Java applets"
  • Make sure the "Enable" radio button is checked.
  • In the section marked "Microsoft VM", if it exists, make sure that "Disable Java" is NOT selected. If it is selected, deselect it by selecting "High Safety".
  • Click OK to save your preference.

Firefox for PC

  • Choose "Tools" and then "Options.." form the top menu.
  • From the left-side panel, choose "Web Features".
  • Under "Web Features" on the right-side panel, make sure that the box next to 'Enable Java' is checked.
  • Click "OK".

Confirming your Bases:


Once you’ve opened the wireless fence tracker on your screen, click Reload

Your bases should now be properly oriented on the wireless fence tracker. As you look at your computer screen the orientation of the bases may look different than what you would expect. However, the bases should all be in the correct position relative to one another. Your on screen layout may make more sense once you have recorded your fence.


Facts about Base Positions on the Wireless Fence Tracker:

  • The master base A will always appear at the intersection or crosshairs of the 2 bold lines.
  • Base B will always appear directly to the right of the master base A on the horizontal bold line.
  • Bases C will always be positioned clockwise from base B.
  • Base D will always be positioned clockwise from base C.
  • Please see the example illustrations for comparison to your layout.
  • Your on screen layout may make more sense once you have recorded your fence.

Wireless Fence Base Locations




Reading the Wireless Fence Tracker Information


When viewing the WIreless Fence, the Fence Boundary will be displayed in green. The blue circles track your controller and should closely,  but not perfectly overlay the green line where your recorded the fence.


Trigger Zone Imperfections:


Jagged Line

Jagged Line


It is normal for your Trigger Zone to have some imperfections as shown in the image above. Although you might think you are walking straight, the Trigger Zone could show a jagged edge. This does not affect the operation of the fence and will still maintain a safe boundary. 


Small Loop


Small Loop


It is also normal to see small loops in your Fence Boundary. These will not cause a problem in the operation of your fence and will still create a safe containment area for your dog. However, you will see to make sure the flags are moved to the proper psition to compensate for the unintended loop. 


Cut Off


Cut-Off Areas


Areas cut off are common in areas in which attentuation is present. Attenuation can be caused by air conditioning units, sheds, dense trees, heavy landscaping, or any other area which prevents the communication of signal from the base to the fence boundary. Cut-off areas do not prevent you from creating a safe containment area, however, you must adjust the flags to compensate for the unintended issue. 



Fence Boundary/Exclusion Zone Line Color Meanings:

  • Green: Your dog is within the Roaming Area.
  • Red: Your dog has breached the Fence Boundary or an Exclusion Zone.
  • Yellow: Your dog has breached the Fence Boundary and the correction cycle has timed out after 30 seconds.

Problem Wireless Fence Boundaries in the Wireless Fence Tracker


Are you seeing larger imperfections in your Fence Boundary similar to these below??


Problem Layouts


Initial Steps to Correct:

  • Move the Training Flags to compensate for this problem areas if so desired.
  • Make sure all Bases are plugged in and their green lights are illuminated.
  • If the problem is not resolved to your satisfaction, re-record your Fence Boundary.

Get the Custom Shape Wireless Fence Manual

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