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Troubleshooting the Radial-Shape2 Wireless Fence


A wireless fence allows you to create a containment area for your dog to play without being forced to dig and bury wire, or hire a contractor. As you are aware, the fence boundary and communication with the wireless collar is transmitted wirelessly and the fence boundary can be affected by a number of factors.

Since you are unable to physically see the fence boundary, troubleshooting the Radial-Shape2 to create the ideal containment area for your property could appear to be a daunting task. This section was created to walk you through potential troubleshooting questions and help you provide a safe and reliable containment area for your dog.


Click on any of the below links to go to that particular section.


Components and Dimensions of the Radial Fence Controller
Placement of your Fence Controller
Property Obstructions Affecting your Fence Boundary
Wireless Collar Troubleshooting
Additional Troubleshooting Questions


Radial Controller


Components and Dimensions of the Radial Fence Controller

Unlike other Radial Shape Wireless Dog Fence products on the market, our Radial-Shape2 Wireless Fence features a slim, wall mountable fence controller.


Other products on the market are bulky and large, where our fence controller is only 5 inches high (12 inches high with the antennas).


In order to troubleshoot the Radial-Shape2 WIreless Fence, let's first cover some of the key terms and components of the fence controller:



A:) Antennas - The antennas on the Radial-Shape2 Wireless Fence transmit a wireless signal from the controller in a circular shape to the distance you set. Our Radial-Shape2 has the ability to create a circular (radial) shape boundary ranging from 40 ft. - 400 ft from the controller. This is 20 times more then

competitive products. Replacement antennas are also available.


B: ) Optimizing your Fence Boundary

Radial Controller Features


In order to ensure a successful set up, please look for the following objects in your home and on your property prior to set up:

Interior of the Home:    Mirrors, microwaves, and home appliances.

Exterior of the Home:   Metal down spouting, electrical power

                                          meters, air conditioning units, metal  
                                          garage doors, large shrubs that
                                          reside on the perimeter of your home.

Property Layout:        Large bushes, trees, extensive  
                                       landscaping, above-ground pools, sheds
                                       and metal screened porches.
Once you have identified the following items, now you can start planning your Controller and Fence Boundary locations.


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Placement of your Controller

  • good controller placementThe Controller must be mounted inside the home on an exterior wall nearest the center of your desired circular containment areas. 

  • The Controller should be located 3 feet away from and 3 feet above the signal limiting items listed above for the Interior and Exterior of your Home in order to minimize the factors that can cause attenuation. 

  • In some cases, placing the Controller on a window might solve issues you might have with objects in the home causing attenuation by creating a direct line of sight to the problem area (the Controller can see directly to the problem area). 
  • radial controller placement

    Make sure the Controller is located within 6 feet of a 120V AC outlet. 

  • The Controller must be installed indoors as they cannot be exposed to moisture (ie. rain or snow).


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Property Obstructions

Inside your home

Various objects such as mirrors, microwaves, electric power meters or air conditioning units can interfere with the signal strength of your Wireless Fence. The part of the containment area that is obstructed by an object may dip inward toward the Controller or create a criss-cross. The resulting shape of the Trigger Zone may be slightly
different and the Roaming Area may be reduced.


Outside your homeRadial Attenuation

  • Obstacles that can slightly obstruct any wireless signal (including mobile phones) include: home appliances, electric power meters, air conditioning units, metal screened porches, metal downspouts, trees, large bushes, above-ground pools, sheds and sloping hills.
  • Objects that will cause considerable obstruction are concrete walls, aluminum siding, metal roofs, densely wooded lots and heavily landscaped properties.
  • The closer an obstructing object is to the Trigger Zone or the closer a metallic object such as a mirror is to one of the Bases, the greater the interfering effect it can have on the Trigger Zone.
  • Likewise, the more dense an obstructing object is, the more severe the dip or shaping effect of the Trigger Zone.

How to prevent property obstructions from affecting your fence

  • Place the Fence Controller above or at least 3 feet away from obstructions inside the home. Also make sure there are no obstructing objects, such as an electric power meter, near or immediately outside the wall where your Fence Controller is placed. The less material or objects the Fence Controller signals have to go through to reach the outside, the better.

  • Extend your Fence Boundary beyond these obstacles to accommodate for the dip.

  • Reduce your Fence Boundary distance to pull your Fence Boundary in front of these obstacles to remove the dip.

  • Raise the controller 6-8 ft. or to a higher floor in the home. Depending upon slopes and obstructions, this might allow a more direct line of sight from the controller to the fence boundary.
  • If these methods prove ineffective, choosing a different Fence Controller location in the home may be necessary.
  • For more on obstructions and property types that will work with the Radial-Shape2 Wireless Dog Fence, click here to view ideal property types and those which will not work with the Radial-Shape2. 

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Wireless Collar Troubleshooting


Setting up the Collar


Having trouble setting up the Wireless Collar? Follow these tips to help set up your collar and add the collar to your Radial-Shape2 system. battery installation

  1. Make sure one of the provided batteries is fully charged before installation. 
  2. Remove the battery cap by using a coin and turning the cap counter-clockwise to loosen the cap and then pull the cap off.
  3. With the positive side of the battery facing outward, install one of hte provided RCR123 batteries into the collar.
  4. Replace the battery cap and turn it clockwise with a coin to lock it into place

What do the lights on the collar mean?

  • The collar is always "on" when a fully charged battery is installed. However, the collar will enter 'sleep mode' when not on your dog and inactive. Our Integrated Motion Sensor Technology allows the collar to conserve battery life when available.

light chart

Activating a collar

  • Once the collar is fully charged displaying the correct light (Green flash), it is time to activate the collar to your Radial-Shape2 Wireless Dog Fence. Follow these visual instructions to activate your collar.
  • NOTE: Do not place the collar on your dog until it has been activated. 
  1. On the Fence controller: Select 'Setup Menu'
    Setup menu
  2. Select 'Collar Setup'
    Collar Setup
  3. Select 'Add a collar'. 'Searching for new collars...' will appear on your screen.
    Add a Collar
  4. Gently move or shake the collar to keep it from entering sleep mode. Remember, the collar will flash green to confirm it is awake
  5. 'New Collar Found!' will appear on your screen.
  6. Press Enter
  • If no collar is found, ensure the battery is correctly installed and the collar is active (Flashing Green light)

Adjusting the Correction Level of a Collar

  • The correction level is set on Tone Only by default. The correction level can be adjusted on the Fence Controller.
  • It is recommended to start with lower correction level when training your dog.
  1. Select Setup Menu (see above for visual)
  2. Select Collar setup (see above for visual)
  3. Select Correction Level.
    Add a Collar
  4. If you have more then one Collar installed, select the number of the collar that you would like to change.
  5. Use the up and down arrow keys to choose the desired correction. 5 is the highest static correction and 1 is the lowest static correction level.
    Correction Level

Checking Battery Status

  1. Select 'Display Options'
    display options
  2. Select 'Show Collar Monitor'
    collar monitor
  3. Follow the below chart
    Battery Chart

Fitting a Collar

  1. Be sure your fence is turned off at the controller
  2. Follow this video for fitting instructions

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Additional Troubleshooting Questions

Question: The Trigger Zone appears to fluctuate... Why?
Answer: This is normal. The Trigger Zone can be 6-13 ft. wide as a result of interference from other objects. (see Property Obstructions). Where the Collar delivers a correction is influenced by the speed and orientation as your dog crosses the Trigger Zone.

Question: The Collar is not beeping or delivering a static correction.... What is wrong?
Answer: Ensure the controller is plugged in, the collar has a fully charged batter, the LCD screen is responding and the correction level is set to your desired levels.

Question: The collar is beeping everywhere... What is wrong?
Answer: Make sure the  Collar has been property added to the controller (see Adding a Collar). If the situation persists, it might be property obstructions causing a communication issue. (see Property Obstructions)

Question: The collar is beeping in the middle of the yard... What is wrong?
Answer: The collar may beep when it loses signal from the controller. This could be caused by Property Obstructions. (see Property Obstructions).

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